---
title: Statement on customer support and solutions in response to ECB rates increases
description: A Pepper Advantage Ireland's statement in response to ECB rates increases.
---

[Pepper Advantage Blog | Ireland ](https://blog.pepper-advantage.ie/resources)

# [Statement on customer support and solutions in response to ECB rates increases](https://blog.pepper-advantage.ie/resources/statement-on-customer-support-and-solutions-in-response-to-ecb-rates-increases)

 Written by [Admin](https://blog.pepper-advantage.ie/resources/author/admin) | Dec 16, 2022 9:00:00 AM

- Pepper establishes dedicated support and outreach for customers concerned about interest rate increases and the rising cost of living 
- Forbearance options can include reduced rates and fixed repayments

We are acutely aware this is a challenging time for many people and our team is on hand to help any customer concerned about their ability to meet payments, with a broad range of solutions which we can tailor to their individual situation.

Pepper in Ireland has setup a Helpline for customers concerned about the recent ECB rate increases now totalling 2.5% since July and the rising cost of living.

It is also planning a proactive outreach programme to what its team has already identified as the most vulnerable customers and will be contacting them proactively to offer advice and assistance.

Our priority is to help all our customers who may face financial difficulty with the rising cost of living and the four separate ECB rate increases totalling 2.5% since July.

## [View the full Statement here](https://blog.pepper-advantage.ie/hubfs/Consumer%20Facing%20Website/Company%20Releases/pepper_media-statement_16.12.22.pdf)

[View full post](https://blog.pepper-advantage.ie/resources/statement-on-customer-support-and-solutions-in-response-to-ecb-rates-increases)

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